Business Skills Courses List
Administrative Support
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
With increasing dependence on administrative assistance, employers want someone knowledgeable office professional with ability to bring organisation and professionalism to the workplace. This course will help you tackling your responsibilities to manage all the administrative details to keep the ship float.
Anger Management
Benjamin Franklin once said, "In this world nothing can be said to be certain, except death and taxes." We would add a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This course will teach you how to identify your anger triggers and what to do when you get angry.
This course is invaluable in relationships, workplace, and in almost all aspects of life. The ability to manage your anger and to communicate effectively with others can significantly impact your level of happiness and ability to achieve goals.
Assertiveness and Self Confidence
Self-confidence and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. This course will give you an understanding of what assertiveness and self-confidence each mean (in general and to you personally) and how to develop those feelings in your day-to-day life.
It concentrates on developing the knowledge and skills required to project a positive and self-assured image and how to use assertiveness to build rapport and gain co-operation. Hand in hand with building self confidence you will learn to be more assertive and change how you feel about yourself.
Attention Management
A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.
This course will help you grab the attention of employees and outsourced employees in highly interruptible workplaces.
Budgets and Financial Reports
Everyday businesses deal with budgets and financial reports in some form or fashion. At minimum, business managers review budget numbers and run financial reports for decision-making and reporting to shareholders and Federal regulators once a month.
The goal of this course is to give you a basic understanding of budgets and financial reports so you can hold relevant discussions and render decisions based on financial data. It will define key terms like ROI, EBIT, GAAP, and extrapolation. Furthermore, this course will discuss commonly used financial terms, financial statements, budgets, forecasting, purchasing decisions, and laws that regulate the handling of financial information.
Business Ethics
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organisation. Implementing an ethical programme will foster a successful company culture and increase profitability.
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two way street, the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
Business Etiquette
Business etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. This course will help you look and sound your best no matter what the situation.
In today's increasingly culturally diverse workforce, the chances of saying or doing "the wrong thing" are much greater than ever before.
Business Succession Planning
The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises.
Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in a corporation, business succession planning is essential to the long-term survival of a company.
This course will teach you the difference between succession planning and mere replacement planning and how to prepare people to take on the responsibilities of leadership so that the company thrives in the transition.
Business Writing
Writing is a key method of communication for most people, and it's one that many people struggle with. This course will give you a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.
In business, people most often write to convince others to do something. You will be able to organise your thinking and write what you mean, without the clutter of useless words and complexity.
Change Management
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.
This course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also give you an understanding of how change is implemented and some tools for managing your reactions to change.
It also will provide you with deeper knowledge of the principles of change management, an understanding of how to implement and manage change in your organisations, generate better acceptance of change through the implementation of change theories and enabling a higher rate of satisfactory change while keeping staff engaged.
Coaching and Mentoring
This course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
This course will help you to boost the knowledge, skills and confidence to perform effectively as a coach or a mentor as part of your normal work role.
Communication Strategies
For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them. It will also help you to express yourself more effectively, have more influence with their colleagues and appear more confident in front of others.
Conflict Resolution
Wherever two or more people come together, there is bound to be conflict. This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
Creative Problem Solving
We all solve problems of every size every day. This course will give you some processes and tools to make your problem solving effective and creative, and to help you create win-win situations.
It will also help you to apply new approaches, creativity and critical thinking skills to solve problems permanently and making decisions using non-traditional ways of thinking.
Creativity and Innovation
The recent significant progress in technology has increased our communication and reach and this has made the environment highly competitive. To survive in this competitive market, people need to do everything they can to stand out and win or risk falling to the bottom.
Innovative organisations don't rely on geniuses to create the next best product or service. Instead, they work hard to create an innovation-friendly environment that energises the staff and helps to bring the best out of everyone. This carefully designed course contains several step-by-step guides to teach you how to increase your creativity.
Customer Service
Each and every one of us serves customers, whether we realise it or not. This course will look at all types of customers and how we can serve them better and improve ourselves in the process.
It will also lead to creating and maintaining great customer service through motivating and teaching effective techniques. This in turn, leads to new business opportunities with customers and greater job satisfaction for the staff.
Emotional Intelligence
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognise his or her behaviours, moods, and impulses, and to manage them best according to the situation.
This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
Facilitation Skills
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process, facilitation can help any organisation make better decisions.
This course will give you an understanding of what facilitation is all about, as well as some tools that you can use to facilitate small meetings.
Generation Gap at Work
The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. This course will help you understand the various generations present at work and understand what motivates each of them and how to work together.
Getting Results through Training
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can't put a dollar value on.
In this course, you will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.
HRM Fundamental
In recent years, tasks that were originally thought to "belong" to the human resources department have become a part of many managers' job descriptions. This course will give you the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. In this course you will gain a broad overview of the human resource function.
Whether you're new to human resources or you simply want to strengthen your employee management skills; this course is an invaluable place to start.
Interpersonal Skills
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. It will help you to be more competent, attractive, and qualified as a leader.
Job Search Skills
Searching for a job can be intimidating. How do you know what job you're best suited for? How do you build a winning résumé and a cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it?
This course will give you the answers to all these questions, plus a plan to get them to a new job within a month. After completing this course, you will be more than ready to start your search for their perfect job.
Knowledge Management (KM)
Today's culture thrives on knowledge. Possessing knowledge gives advantages in making the right decision or strategy to implement. Organisations have a wealth of knowledge accessible through the people they touch internally. Organisations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organisation that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organisation. This course will teach you how to initiate a knowledge management programme at work.
Leadership and Influence
There is a major difference between the people who lead our world and leaders. What separates the good from the great? You will explore several different types of leadership theories through this course and show you how to get on the path of great leadership.
It will help you facilitate critical leadership skills necessary to ensure the high performance of a project team and to understand the effectiveness of leading others and assess what subordinates' strengths and influenced weaknesses are, and how to use them effectively.
Lean Six Sigma
The last couple of decades small, mid-sized and Fortune 500 companies have embraced Six Sigma to generate more profit and greater savings. So what is Six Sigma?
This Course will give you an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in you organisation.
It will give each and every employee the chance to contribute, which in essence allows everyone to be part of the solution to the businesses problems.
Meeting Management
In 2005, the Ayers group reported that in the United States alone, 25 million hours were spent in meetings. Half of those hours were wasted. With an average American hourly wage of $16 per hour, that is a minimum of $200 million dollars in waste. So how do you reduce waste and make your meetings more efficient? Take this course to find out!
This course will help you to prepare for meetings, inform others, plan the agenda, control the discussion, and record them.
Middle Manager
Traditionally, middle managers make up the largest managerial layer in an organisation. Middle managers are responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organisation and understand how to effectively execute these goals.
It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organisation's structure or size, it will benefit from employing well-trained middle managers.
Motivating Employees
When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within.
This course will give you several types of tools to become a great motivator, including goal setting and influencing skills. You will also learn about five of the most popular motivational models, and how to bring them together to create a custom programme.
This course will enable you to achieve the right mix between the pleasure of a comfortable working environment and the fear of failure and show them the way to get the best out of a confident, motivated set of employees, and to show them how to motivate that group.
Negotiation Skills
Although people often think of boardrooms, suits, and million dollar deals when they hear the word "negotiation," the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
It will enable you to prevent losses and increase the gains for yourself and your organisation by conducting negotiations that end with everyone involved walks away satisfied.
Personal Productivity
Most people find that they wish they had more time in a day. This course will show you how to organise your life and find those hidden moments. You will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organisational tools to maximise your personal productivity.
It will assist you in managerial or supervisory responsibility to achieve increased personal and team productivity, enhance goal setting and overall results and performance.
Presentation Skills
Many studies have found that public speaking is the number one fear amongst most people. Ironically, it is also one of the skills that can make or break a person's career. This course will give you some presentation skills that will make speaking in public less terrifying and more enjoyable. It includes topics that you can look forward to include creating a compelling programme, using various types of visual aids, and engaging the audience.
This course will help build your confidence and give them easy-to-do tactics that will make their presentations lively and memorable.
Project Management
In the past few decades, organisations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.
This course will give you an overview of the entire project management process, as well as key project management tools that you can use every day.
Proposal Writing
A good proposal doesn't just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice.
This course will take you through each step of the proposal writing process, from understanding why you are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product. It offers new and better ways to boost the skills of everyone involved in business development.
Public Speaking
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. This course will give you some basic public speaking skills, including in-depth information on developing an engaging programme and delivering your presentation with power.
This course is public speaking fear solutions for every situation.
Sales Fundamentals
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex.
This course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale.
It also will provide you with the essential techniques and strategies to understand the sales process and how to overcome objections so that you can close more sales and exceed your targets.
Stress Management
Positive and negative stress is a constant influence on all of our lives. The trick is to maximise the positive stress and to minimise the negative stress. This course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills.
It will help you apply stress management tools to getting more of what's important to you done in less time and gain the skills you need to perform effectively under high pressure.
Supervising Others
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.
This course will help you become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline.
It will also show you the way to get the best out of a confident, motivated set of teams to attain goals.
Teamwork and Team Building
For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. This course will encourage you to explore the different aspects of a team, as well as ways that you can become a top-notch team performer.
It will help you improve the direction, motivation and goal achievement of a team. You will be able to increase competence and confidence when managing, influencing and leading teams and individuals.
Time Management
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organisation.
It will help you to understand where all your time is going and why. You will learn how to eliminate interruptions and delegate low-priority tasks to others. Best of all, you will learn how to recognise and protect your high-value tasks and make sure they are done well and on time.
Train-the-Trainer
Just like humankind, trainers take all shapes and sizes. There are professional trainers, people who do a bit of training as part of their job, and people who get tossed into the classroom with little preparation or warning. This train-the-trainer course will give all types of trainers' tools to help them create and deliver exciting, engaging, compelling workshops that will keep their trainees coming back for more.
This course will equip you with tools and skills to design, evaluate and add fun to your training sessions as well as conducting them in way that suits all learning styles. Your training sessions will transform into multi-layered, interactive, completely efficient and energising learning experiences for your participants.
Workplace Diversity
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.
It will help you explore the issues surrounding diversity in the workplace, how to accept differences among fellow employees, the benefits that a diverse workforce can bring to any organisation and how to create a positive work environment by helping them recognise and be tolerant of differences among co-workers.
Workplace Harassment
Workplace Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex and disability.
Three main actions constitute harassment:
- When someone is doing something to you to make you uneasy
- When someone is saying something to you to make you feel uneasy
- When someone knowingly puts your life at risk in some way
This course will give you the tools necessary to recognise harassment in the workplace as well understand your rights and responsibilities under the law, with regard to safety in the workplace.
